FRONT DESK / GYM ASSISTANT (Friday–Monday, 15–20 hrs)

Location: Tumble City Athletics Inc. (Burnaby)
Reports to: Management Team

Overview

We are seeking a highly organized, personable, and outgoing Front Desk / Gym Assistant to join our team. This is an all-in-one role combining customer service, reception, gym support, and light office administration. You’ll be the first friendly face families see when they walk in, while also supporting coaches and management to keep the gym running smoothly. For the right candidate, there is also an opportunity to take on bookkeeping tasks.

The ideal candidate is extremely outgoing and approachable, has excellent English communication skills (verbal and written), thrives in a fast-paced environment, and loves working with families and children.

Responsibilities

Customer Service & Reception

• Greet and assist athletes, families, and visitors in a friendly, professional manner.

• Manage incoming phone calls, emails, and inquiries, providing prompt and helpful responses.

• Support families with registration, transfers, payments, and attendance in iClassPro/Amilia.

• Ensure a welcoming front desk and lobby environment at all times.

Gym Assistant Support

• Help with athlete check-in, class flow, and safety transitions.

• Assist with birthday parties, camps, and events as needed.

• Monitor lobby activity and maintain a positive, safe atmosphere.

Office Administration

• Perform data entry and maintain organized office systems.

• Draft, edit, and post communications (emails, notices, newsletters).

• Utilize Google Workspace, iClassPro (CRM), and Wix for administrative tasks.

Optional Bookkeeping

• Assist with QuickBooks entries, reconciliations, and reporting.

• Provide support with basic accounting and record-keeping.

Requirements

• Previous related experience in an office, customer service, or sports/recreation facility.

• Friendly, confident, and professional with children and families.

• Proficiency in Google Workspace; strong computer skills and ability to learn new software quickly.

• Experience with QuickBooks or bookkeeping (asset, not required).

• Excellent organizational skills with attention to detail.

• Strong verbal and written communication skills with outstanding phone etiquette.

• Ability to multitask and maintain professionalism under pressure.

What We Offer

• A welcoming, community-focused workplace.

• Opportunity to grow into bookkeeping or expanded administrative duties.

• Free/discounted access to select programs for family members.

• Being part of a passionate team building strong people and forever family.

Pay and Benefits:

$17.85 -$20 / hours plus benefit options.

How to Apply

-Email us your resume and a cover letter info@tumblecity.net